Most Recent
Mazda’s conduct not just ‘appalling customer service’ but unconscionable, ACCC says
A judge was wrong to find that Mazda's treatment of customers with faulty vehicles was appalling but not unconscionable, and nowhere in his ruling is there an explanation for the distinction, the consumer regulator has told an appeals court.
ACCC appeals ruling over Mazda’s ‘appalling’ customer service
The consumer watchdog is challenging a court ruling that found Mazda's treatment of customers with defective vehicles was "appalling" but did not amount to unconscionable conduct.
Judge signs off on $1.5M penalty against Westpac for unsolicited insurance
A judge has hit Westpac with a $1.5 million penalty for misleading 141 customers into believing they had purchased add-on insurance.
Westpac agrees to pay $1.5M to settle ASIC case over unsolicited insurance
Westpac has agreed to pay $1.5 million to settle proceedings brought by ASIC for misleading 141 customers into believing they had purchased add-on insurance.
Mazda’s customer service ‘appalling’ and misleading, but not unconscionable, judge finds
Mazda's treatment of customers with defective vehicles was "appalling" and its statements about their entitlement to a refund were false or misleading, a judge has found in a partial win for the ACCC.
Westpac attacks ASIC ‘junk’ insurance case, says customers agreed to take out cover
Westpac has shot back at a lawsuit brought by ASIC over the selling of alleged poor value insurance products, with the bank saying its customers had agreed to take out the "optional" coverage.