A Federal Court judge has ordered Australian computer retailer MSY Technology to cough up $750,000 for misrepresenting consumers rights to remedies on faulty products. The […]
The terms and conditions posted on the computer retailer’s website violate the Australian Consumer Law by mandating product returns within 7 days, making refunds available at the company’s discretion, limiting the type of remedy available, charging an administrative fee, and making software non-refundable, Federal Judge Markovic wrote in the order handed down Wednesday.
Such restrictions on consumer remedies for faulty products run afoul of the Australian Consumer Law, the judge said.
“Businesses must ensure their refund and returns policies, and any representations accurately reflect their obligations under consumer law,” ACCC Deputy Chair Delia Rickard said Wednesday.
“These proceedings and the penalties imposed signal to businesses that the ACCC will not hesitate to take appropriate enforcement action where it identifies misleading representations about consumers’ rights,” Ms. Rickard said.
The Federal Court made other orders by consent including injunctions, a comprehensive ACL compliance training program, publication orders, and payment of $50,000 towards the ACCC’s costs, the ACCC said.
The ACCC is represented in the matter by Norton Rose Fulbright. MSY Technology is represented by Access Law. The case is ACCC v. MSY Technology Pty Ltd.