Mazda ordered to pay $11.5M for ‘appalling’ customer service

Competition & Consumer Protection 2024-02-14 3:26 pm
Mazda has been ordered to pay $11.5 million after a court found the Japanese car maker engaged in “appalling” customer service and misled nine purchasers of defective vehicles about their entitlement to a refund or replacement under the Australian Consumer Law.
For information on rights and reprints, contact subscriptions@lawyerly.com.au