A senior barrister has brought court action against Telstra alleging the teleco engaged in fraud and misleading and deceptive conduct when its customer service staff promised he could retain his chambers’ phone numbers when switching to the NBN.
Telstra is partially liable for a $2.6 million telecommunications bungle that “caused several catastrophic crashes” and slashed the calling capacity of a Melbourne-based telemarketing business by more than 60 per cent.
Telstra is liable for the “sickening” conduct of a former employee who accessed confidential contact information to launch a four-year campaign of sexual harassment against his next-door neighbours, a new lawsuit alleges.
The Australian Communications and Media Authority has hit Telstra with a record $2.53 million penalty for listing individuals phone numbers in public directories against their wishes.
The Australian Competition and Consumer Commission has brought legal action against three major Australian internet providers for allegedly misleading hundreds of thousands of NBN customers.
Telecommunications giant Telstra will provide $25 million in refunds to almost 50,000 customers after failing to inform them the speeds they were promised could not be obtained on the NBN.
Telstra has been fined $50 million for using unconscionable tactics to sign up more than 100 Indigenous customers with post-paid mobile plans they didn’t understand and could not afford, the second highest penalty ever imposed for consumer law violations.
The city of Sydney has sued Telstra to block the telecommunications giant from carrying out the allegedly unlawful replacement and installation of payphones throughout the CBD area.
Telstra has been hit with a $1.5 million fine from the the Australian Communications and Media Authority for dropping its number porting service during the first COVID-19 wave last year, leaving 42,000 customers unable to transfer their numbers away from or to new providers.
A former Telstra employee has lost her challenge to a ruling which denied her workers compensation for a hip injury suffered after a night out during a work trip, finding it did not arise out of her employment simply because it took place at the hotel booked by the telco.